DHL Track & Trace

Control of e-mail communication

With us, you decide which news you would like to receive for your shipments. Simply enter your email address, select for which information you would like to stop receiving or start receiving emails again, and then click the "Confirm" button. You will then receive an email with a confirmation link. Your changes will only take effect after you click the confirmation link.

Receiving parcels

Information about the expected delivery time, the application of booked recipient services and the shipment status. For example announcement of the shipment, loading of the shipment on the day of delivery, information 15min before delivery.

Information about unexpected events when receiving your shipments (For example, delay information, rejection of (permanently) booked recipient services).

Information about the delivery of your shipments, even if we could not meet you personally (For example, delivery at drop-off location, notification at parcel shop/Packstation).

Sending parcels

Information about the posting of your shipment (For example, if you have handed in your shipment at a parcel shop/Packstation for dispatch).

In the future, I would like to receive or no longer receive e-mails of the selected category(ies) to the following e-mail address

E-Mail-Adresse

Status

*E-mail communication as part of the provision of products & services by DHL Paket (e.g. directly addressed shipments to Packstations, Online Franking) are excluded. Please refer to the relevant contractual provisions regarding consent.